Trade Owl — Privacy Policy

Effective date: 3 September 2025

Who we are: “Trade Owl”, operated by Trade Owl (“Trade Owl”, “we”, “us”, or “our”).

Contact us: info@tradeowl.io. 

⸻

1) What this policy covers

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit tradeowl.io and related pages (the “Site”), join our community (e.g., Discord), subscribe to our newsletter, or purchase/upgrade memberships. It also outlines your rights under applicable laws, including POPIA (South Africa), GDPR/UK GDPR (EEA/UK), and CCPA/CPRA (California).

⸻

2) Information we collect

a) Information you provide

•Account & profile: name, email, username/handle, password (hashed).

•Membership: plan selection (e.g., Free or Premium) and, if/when payments are enabled, billing-related details processed by our payment partner (we don’t store full card numbers). 

•Community: Discord username/ID and any messages you post in our community spaces. (Community posts may be visible to other members.) 

•Communications: newsletter sign-ups, support requests, surveys, and other correspondence. 

b) Information collected automatically

•Usage data: pages viewed, referring/exit pages, timestamps, approximate location (country/region), device type, and general interaction data.

•Cookies & similar tech: pixels, local storage, and analytics tools to keep the site working, measure performance, and improve content. See Cookie Notice below.

c) Information from third parties

•Community platforms (e.g., Discord) may share limited data (like your Discord handle/ID) when you connect/join.

•Analytics/marketing providers (e.g., website analytics, email delivery) provide aggregated metrics and engagement.

⸻

3) How we use your information

•Provide and maintain services: operate the Site; manage accounts and memberships (e.g., Free and Premium); deliver educational content, tools, and signals; and power community features. 

•Communicate with you: service emails, announcements, newsletters, and support responses.

•Improve and personalize: analyze usage to fix bugs, enhance UX, and develop new features/resources.

•Security & compliance: detect/prevent fraud, enforce our terms, and meet legal obligations.

•Marketing (optional): send offers or product updates if you’ve opted in—you can opt out anytime from email footers.

Legal bases (GDPR/UK GDPR): performance of a contract (e.g., your membership), legitimate interests (e.g., site security, analytics), consent (e.g., newsletters/cookies), and legal obligation.

⸻

4) When we share information

We do not sell your personal information. We share it only with:

•Service providers/processors: hosting, analytics, email delivery, customer support, and (when enabled) payment processing—solely to provide services on our behalf.

•Community platforms: if you choose to join Discord, your profile and posts are handled under Discord’s terms/policies.

•Corporate events: if we undergo a merger, acquisition, or asset sale.

•Legal compliance: to comply with law, enforce our terms, or protect rights and safety.

For CPRA: we do not “sell” data, nor do we “share” it for cross-context behavioral advertising. If that ever changes, we’ll update this policy and provide a “Do Not Sell/Share” option.

⸻

5) International transfers

We may store/process data in countries outside your own. Where applicable, we use lawful transfer mechanisms (e.g., Standard Contractual Clauses) and take reasonable steps to protect your information.

⸻

6) Data retention

We keep personal data only as long as needed for the purposes above, including to meet legal, tax, accounting, or reporting requirements. We’ll delete or de-identify data when it’s no longer required.

⸻

7) Your privacy rights

Depending on your location, you may have the right to:

•Access a copy of your data; rectify inaccurate data; delete your data;

•Object to or restrict certain processing; withdraw consent (where processing is based on consent);

•Data portability; and appeal adverse decisions (where applicable).

How to exercise your rights

Email info@tradeowl.io with your request. We may need to verify your identity and jurisdiction before we act. If you’re in the EEA/UK, you can also complain to your local supervisory authority. If you’re in South Africa, you can complain to the Information Regulator (POPIA). 

California residents (CPRA): you have the rights described above and the right to limit use of sensitive personal information (we don’t use SPI beyond service delivery and security).

⸻

8) Children’s privacy

Trade Owl is intended for adults (18+). We do not knowingly collect personal information from children. If you believe a minor has provided us data, contact us and we’ll delete it promptly.

⸻

9) Security

We use reasonable administrative, technical, and organizational safeguards to protect your data. However, no online service can guarantee absolute security.

⸻

10) Cookies & tracking technologies (Cookie Notice)

Types of cookies we use

•Strictly necessary (required for core site functions and security).

•Performance/analytics (to understand site usage and improve content).

•Functional (to remember preferences).

•Marketing/communications (e.g., email performance).

Managing cookies

Most browsers let you block or delete cookies. Features may not work correctly without certain cookies. Where required by law, we’ll request consent for non-essential cookies via a banner or settings panel.

⸻

11) Community features (Discord)

If you join our Discord community, your Discord handle/ID and content may be visible to other members. Discord processes your data under its own privacy policy and terms. Links to community are provided on our Site. 

⸻

12) Third-party links & embeds

Our Site may include links to third-party sites or embeds (e.g., YouTube, X/Twitter, Instagram). Your interactions with those services are governed by their policies, not ours. 

⸻

13) Changes to this policy

We’ll update this policy as needed and post the “Effective date” at the top. Significant changes may be communicated by email or in-product notices.

⸻

14) Contact us

Questions or requests about privacy?

Email: info@tradeowl.io